100% Money Back Guarantee
Satisfied customers are what make us the premier custom art site. Our Money Back Guarantee, available within 30 days of receipt of your order, is unique to 1PaintYou. We at 1PaintYou are so confident in the abilities of our artists that we are happy to offer this no-questions-asked refund policy. All of our art work is covered under the same money back guarantee.
Here’s what our guarantee includes:
If the painting is lost by the courier shipping agent, we will send you a new art work at absolutely no charge to you.
If the frame you ordered with your art work arrives damaged, we will promptly replace it with a new one.
If your painting arrives damaged, contact us at firstname.lastname@example.org. We will either repair the damage or, if the damage cannot be fixed, we will make a new art work for you free of charge.
If you are not happy after viewing the photo of the painting you can ask for modifications – we do modifications free of charge! Should you decide even after several modifications that you are not happy with the result we will of course respect your decision.
Once you have received the painting and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.